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Tap Links — Terms of Service

Operator: Mace Design LLC (a New York limited liability company) d/b/a “Tap Links”
Effective date: 2026-05-13 · Version: 1.0

Summary

This summary is informational and subject to change. In a conflict between this summary and the formal text below, the formal text controls.

These Terms of Service (“Terms”) govern your access to and use of the Tap Links website, dashboard, hardware, and related services (collectively, the “Service”) operated by Mace Design LLC d/b/a “Tap Links” (“Tap Links,” “we,” “us,” or “our”).

If you are accessing the Service on behalf of a company or other legal entity, “you” means that entity and you represent that you have authority to bind that entity to these Terms.

By accessing or using the Service you agree to these Terms. If you do not agree, do not use the Service.

For enterprise customers, the Master Services Agreement (“MSA”) signed between you and Tap Links controls over these Terms to the extent of any conflict. These Terms govern any access to the Service that is not covered by a signed MSA.

1. Description of the Service

Tap Links provides:

  1. Hardware: physical NFC-enabled devices (including tiles, pucks, and other custom shapes) and accessories.
  2. A cloud dashboard at dashboard.taplinks.com where customers configure destination URLs for each NFC device, view tap analytics, manage team members, and brand their devices.
  3. A redirect service on *.taplinks.com that resolves NFC tap requests to the destination URL configured by the device owner.
  4. A marketing website at taplinks.com (also reachable today at taplinks.com).
  5. Optional integrations with services such as printer fleet management and manufacturing automation.

The Service evolves over time. We may add, change, or remove features. Material changes that reduce paid customers’ contracted rights are governed by the signed MSA, not by unilateral updates to these Terms.

2. Accounts

Access to the dashboard requires a Tap Links account. Accounts are issued at the request of a customer’s authorized administrator or by us during onboarding. We do not currently offer self-service public sign-up.

Account holders must keep their email address current, must not share access credentials, and must promptly notify us at hello@taplinks.com if they suspect unauthorized access to their account.

The administrator(s) of a customer account are responsible for the actions of users they invite into that account.

3. Acceptable use

Your use of the Service is subject to the Acceptable Use Policy, which is incorporated into these Terms by reference. Among other things, you must not:

We may suspend or terminate your access if we reasonably determine you are in material breach of the Acceptable Use Policy. For paid customers, suspension procedures and cure rights are set out in your MSA and SLA.

4. Hardware

4.1 Manufacturing and shipment

We manufacture NFC-enabled devices (including tiles, pucks, and other custom shapes) and accessories at our workshop in Brooklyn, New York. Unless otherwise agreed in writing, title to hardware passes to you when we deliver the hardware to a common carrier. Risk of loss passes at the same time.

4.2 Defects

We warrant that hardware shipped to a paying customer will be free from material manufacturing defects at the time of shipment. If you discover a manufacturing defect within 30 days of receipt, contact us at hello@taplinks.com and we will, at our option, replace the defective unit or refund the purchase price. Defects caused by misuse, exposure to extreme heat, deliberate destruction, immersion in water beyond what is reasonable for an NFC device, or wear-and-tear are not covered.

4.3 NFC chip lifetime

NTAG 424 DNA chips are rated by their manufacturer for at least 200,000 NFC write/erase cycles. We program each chip with a URL at manufacturing time and lock it with AES-128 by default; we do not write to it again. Customers who opt out of Tap Links locking under their Order receive devices that ship writable. Read operations are effectively unlimited. We make no representation about the lifetime of the physical device material under prolonged exposure to UV, abrasion, or chemicals.

4.4 No re-programming guarantee

Once a Tap Links–locked device has been AES-locked, the URL on the chip cannot be modified except by software that holds the per-device cryptographic key. We hold those keys in our infrastructure and use them only as necessary to support the Service. We do not provide device keys to customers or third parties. If you destroy a Tap Links–locked device and want the corresponding key to be deleted from our systems, contact hello@taplinks.com with the device’s UID. Devices that were not locked by Tap Links (e.g., devices you elected to leave writable or to lock with your own credentials) are out of scope for this section.

5. Service availability

For free-tier or beta customers, the Service is provided “as is” and “as available” without an availability guarantee.

For paid customers under a signed MSA and SLA, the SLA establishes the uptime commitment and the service credits for missed targets. See Service Level Agreement template.

We rely on third-party infrastructure (Cloudflare, Resend, Google Workspace) and do not control those providers. We will not be liable for downtime caused by a third-party provider’s outage to a greater extent than is recoverable from that provider.

6. Customer content and intellectual property

6.1 Your content

You retain all rights to the content you submit to the Service (e.g., destination URLs, link names, group names, logos, brand colors, SMS body text, collectively “Customer Content”). You grant Tap Links a worldwide, non-exclusive, royalty-free license to host, reproduce, display, transmit, and (where required for the Service to function) modify Customer Content solely to operate the Service for you.

This license terminates when you delete the content or terminate your account, except for backups retained for the period stated in our Privacy Policy.

You represent and warrant that you have all rights necessary to grant the license above and that the Customer Content does not infringe any third-party rights or violate the Acceptable Use Policy.

6.2 Tap Links intellectual property

Tap Links owns all rights to the Service, the underlying software, the hardware designs, the website, the documentation, and the brand. Except for the rights expressly granted in these Terms, the MSA, or a separate written agreement, no rights are granted or implied. You may not copy, modify, distribute, sell, lease, sublicense, or create derivative works of any Tap Links property without our prior written permission.

“Tap Links” is a registered trademark of Mace Design LLC. The Tap Links logo is also a trademark of Mace Design LLC. See our Trademark Notice.

6.3 Feedback

If you send us suggestions, ideas, or feedback about the Service, you grant us a perpetual, irrevocable, royalty-free, worldwide license to use that feedback without restriction or obligation to you. We are not required to keep feedback confidential.

6.4 Open source

Some components of the Service may use open-source software. Each such component is governed by its own license; nothing in these Terms restricts your rights under those licenses.

7. Fees and payment

For free-tier and beta customers, no fees are payable. We reserve the right to introduce fees with reasonable advance notice; you will have the option to stop using the Service before any fee applies to you.

For paid customers under a signed MSA, fee terms, billing cadence, payment method, late charges, and tax treatment are set out in that MSA.

8. Termination

8.1 By you

You can stop using the Service at any time. Email hello@taplinks.com to request account deletion. Account deletion is final, and we cannot recover deleted account data after our standard retention window.

8.2 By us

We may suspend or terminate your access if:

8.3 Effect of termination

On termination, your right to access the Service stops. We will make a reasonable effort to provide an export of your Customer Content for 30 days following termination if you ask in writing. After that, we will delete or anonymize Customer Content in accordance with our Privacy Policy retention schedule.

Sections that by their nature should survive termination, including sections 6.2 (Tap Links IP), 6.3 (feedback), 9 (warranties), 10 (limitation of liability), 11 (indemnification), 13 (governing law and venue), and 14 (general): survive.

9. Warranties and disclaimers

We will provide the Service in a professional manner consistent with commercially reasonable practice.

EXCEPT AS EXPRESSLY STATED IN A SIGNED MSA OR SLA, THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE.” TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, TAP LINKS DISCLAIMS ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DEFECTS WILL BE CORRECTED.

Some jurisdictions do not allow exclusion of certain warranties; in those jurisdictions the foregoing exclusions apply only to the extent permitted by law.

10. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, NEITHER PARTY WILL BE LIABLE TO THE OTHER FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE SERVICE, EVEN IF THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

TAP LINKS’ TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, WHETHER IN CONTRACT, TORT, OR OTHERWISE, WILL NOT EXCEED THE GREATER OF (A) ONE HUNDRED U.S. DOLLARS ($100), OR (B) THE TOTAL FEES PAID BY YOU TO TAP LINKS UNDER THESE TERMS IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

The foregoing limitations apply to the maximum extent permitted by applicable law; some jurisdictions do not allow exclusion or limitation of certain damages.

The limitations in this section do not apply to: - A party’s indemnification obligations under section 11. - A party’s breach of confidentiality obligations. - Death or personal injury caused by negligence. - Fraud or fraudulent misrepresentation. - Any other liability that cannot be excluded or limited under applicable law.

11. Indemnification

You will defend, indemnify, and hold harmless Tap Links, its affiliates, and its and their respective officers, directors, employees, and agents from and against any third-party claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Tap Links will defend, indemnify, and hold harmless you from third-party claims that the Service, as provided by Tap Links and used in accordance with these Terms, infringes that third party’s US intellectual property rights, provided you (a) promptly notify Tap Links of the claim, (b) tender sole control of the defense and settlement to Tap Links, and (c) reasonably cooperate. We have no obligation for claims arising from your Customer Content, your modifications to the Service, your combination of the Service with non-Tap Links materials, or your use of the Service after we tell you to stop.

These are the parties’ sole and exclusive remedies for third-party infringement claims.

12. Confidentiality

Each party may have access to non-public information of the other (“Confidential Information”). Confidential Information includes business plans, customer lists, pricing, technical details, security architecture, source code, and other information that is identified as confidential at disclosure or that a reasonable person would understand to be confidential under the circumstances.

The receiving party will (a) use Confidential Information only to perform under these Terms, (b) protect Confidential Information with at least the same degree of care it uses to protect its own confidential information (and not less than a reasonable degree of care), and (c) not disclose Confidential Information to third parties except to its employees, contractors, and advisors who have a need to know and who are bound by confidentiality obligations at least as protective.

Confidential Information does not include information that (a) is or becomes publicly available through no fault of the receiving party, (b) was rightfully known by the receiving party before disclosure, (c) is independently developed by the receiving party without use of or reference to the disclosing party’s Confidential Information, or (d) is received from a third party not under an obligation of confidentiality.

For ad-hoc disclosures outside the scope of the Service, the parties may sign a separate Mutual NDA.

13. Governing law and venue

These Terms are governed by the laws of the State of New York, without regard to its conflict-of-laws principles.

Any dispute arising out of or relating to these Terms will be resolved exclusively in the state or federal courts located in Kings County, New York, and each party irrevocably consents to the personal jurisdiction and venue of those courts.

JURY-TRIAL WAIVER. EACH PARTY WAIVES ANY RIGHT TO A JURY TRIAL FOR ANY DISPUTE ARISING OUT OF OR RELATING TO THESE TERMS.

The UN Convention on Contracts for the International Sale of Goods does not apply.

14. General

14.1 Entire agreement

These Terms (together with any policy referenced or incorporated, and any signed MSA / SLA / DPA / NDA between the parties) are the entire agreement between you and Tap Links regarding the Service and supersede any prior or contemporaneous agreements on the subject matter.

14.2 No waiver

A failure by either party to enforce any provision of these Terms is not a waiver of that or any other provision.

14.3 Severability

If any provision of these Terms is found invalid or unenforceable, the remaining provisions remain in full effect, and the invalid provision will be deemed modified to the minimum extent necessary to make it enforceable.

14.4 Assignment

You may not assign or transfer these Terms or any of your rights or obligations under them without our prior written consent. We may assign these Terms (in whole or in part) without consent in connection with a merger, acquisition, financing, reorganization, bankruptcy, or sale of substantially all of our assets, provided that the assignee agrees to be bound.

14.5 Force majeure

Neither party is liable for failure or delay in performance caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, civil unrest, pandemic, government action, third-party network or hosting outages, or supply-chain disruption, provided that the affected party uses reasonable efforts to mitigate the impact.

14.6 No third-party beneficiaries

These Terms do not create any rights in any third party.

14.7 Notices

Notices to Tap Links must be sent to hello@taplinks.com, with a copy by US mail to:

Mace Design LLC Attn: Legal 276 Greenpoint Ave., Unit 9306 Brooklyn, NY 11222

Notices to you will be sent to the email address most recently associated with your account, or to your registered business address.

14.8 Updates to these Terms

We may update these Terms from time to time. Material changes will be announced via the dashboard, an email to account holders, or a notice on the marketing site at least 14 days before they take effect. Continued use of the Service after a change indicates acceptance. If you do not accept a change, your remedy is to stop using the Service before it takes effect.

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